filters
state:
Show
city:
Show
product:
Show
I am shocked to read these reviews and don't understand them at all. I have been shopping online at Soft Surroundings for years. I have many lovely clothes from Soft Surroundings, and get so many compliments about them. Over the past 15 years including this past summer...
Read more
#1133237
Reply to reviews
I placed an online order with Soft Surroundings on October 25. As of November 6th it still has not been shipped. No email confirmation, updates or any communication from the company. Had to go to website and dig up the order number from the temporary number I had been...
Read more
Anonymous
Vicki Turner

I just had similar experience but was able to cancel and get a refund.

Anonymous
M Tomberlin

I ordered a top and had to exchange it waited forever to get it and shipping charges are outrageous but soft surroundings did not exchange it although the size I wanted was av...

1.0
#1126971
Reply to reviews
Too bad that the clothing does not have the quality that the photos seem to portray. Forget ordering go on to another site. It is a shame and I wanted them to be so much more. I love to look at the photos but I know when I have been burnt. The clothes look lovely ad...
Read more
Anonymous
Barb Muzic

Noticed lately that fabric quality has deteriorated -- often thin and transparent and often not as portrayed in catalog. Improvement needed!

#1122562
Reply to reviews

Soft Surroundings - Orders

Soft Surroundings
#1108260
Once again new catalog order something 2 days later won't ship out for three weeks 9/2627 call on 9:29/27 told order will ship on 9/26 Three days ago further investigation order to be shipped in October why feature item in NEW catalog if not in stock not the first time this has happened
Comment
Show
Soft Surroundings - Very poor quality and service!
1/1

Soft Surroundings - Very poor quality and service!

Soft Surroundings
#1106305
1.0
Details
I purchased a dress to wear to a wedding. It arrived in a tiny plastic bag - after they charge an exhorbitant amount for shipping. When I took it out, it was a shapeless, wrinkled mess. It looked nothing like the photo in the catalog or on the website. You can see for yourself. Buyer beware!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Soft Surroundings - No answer

Soft Surroundings
#1105859
4.0
Details
No answer when dialing customer service
Comment
Show
Customer service

Soft Surroundings - No show interview

Soft Surroundings
#1103479
1.0
Details
Never contacted to reschedule I was told she emailed me but no email was sent maybe if I got the job your customers would be treated very well in retail it is all about customer service.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Soft Surroundings employees will not allow you to shop on your own. Before I go shopping I always know what I am looking for and even look at their catalog. I know what I want and don't need someone to pick out items they think I would like. My last time shopping there...
Read more
#1117780
Reply to reviews
I visited the Park Meadows store in Englewood, CO to try a catalogue item but they didn't have it. I looked around to see if there was anything else that might work. The clothing is quite poor quality for the prices and I really can't imagine who the necklines flatter...
Read more
1.0
#1115084
Reply to reviews
I used to like to order clothes from soft surroundings but ever since I received my order a few months ago, I wanted to exchange my tops for a larger size. I missed placed my exchange label. I called back in August 2017 and the female told me it will be sent out and...
Read more
#1112693
Reply to reviews
I decided I would visit our new soft surroundings store in Village Point in Omaha. I found an item in the catalog I was going to purchase. The quality of the merchandise was quite poor for the price. More importantly the four older women that were attempting to work...
Read more
1.0
#1104952
Reply to reviews
Made my first Soft Surroundings purchases many years ago via the catalog. Everything was as advertised and true to size. I even got the items at a deep discount during an end of season sale. Fast forward to September 2017. I am now disabled and confined mostly to home....
Read more
1.0
I didn't like
  • Cheaply made clothing advertised as luxury items
#1101909
Reply to reviews
I returned a top in exchange for another top (even exchange). Soft Surroundings did not credit the return, but chaged the new top with $12.00 shipping. Still have not received the new item. When I called to check why they would charge me before they issued a credit, I...
Read more
1.0
#1097634
Reply to reviews
I placed an order in early July using a gift card that I was given as a Christmas gift from my mother. The item was shown to be in stock. Three weeks later, when I hadn't received the item, I called and was told it would ship in two days. Two more weeks later, I called...
Read more
#1086511
Reply to reviews