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Made my first Soft Surroundings purchases many years ago via the catalog. Everything was as advertised and true to size. I even got the items at a deep discount during an end of season sale. Fast forward to September 2017. I am now disabled and confined mostly to home....
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1.0
I didn't like
  • Cheaply made clothing advertised as luxury items
#1101909
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I returned a top in exchange for another top (even exchange). Soft Surroundings did not credit the return, but chaged the new top with $12.00 shipping. Still have not received the new item. When I called to check why they would charge me before they issued a credit, I...
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1.0
#1097634
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I placed an order in early July using a gift card that I was given as a Christmas gift from my mother. The item was shown to be in stock. Three weeks later, when I hadn't received the item, I called and was told it would ship in two days. Two more weeks later, I called...
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#1086511
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Soft Surroundings - Fraudulent

Soft Surroundings
#1082037
2.6
Details
New catalog comes out. I order an outfit, pants and top. Pants are not available for two months. Really? And then they want to charge me to send back top. I will never order from them again.
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Advertised vs Delivered
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Soft Surroundings - Poor

Soft Surroundings
#1080951
8 days with extra shipping to send a gift. Totally unacceptable1
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Soft Surroundings - Too long for a refund

Soft Surroundings
#1064768
1.6
Details
Poor customer service. Three weeks for a refund. Outrageous!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Soft Surroundings - Shipping takes so long

Soft Surroundings
#1049766
I ordered two dresses on May 1st. It wasn't until after I had submitted my order and got email confirmation that it would be six weeks before they shipped. Even worse? I ordered a blouse on May 3rd. Order confirmation let me know it would be shipped August 2nd!!
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Placed an order on June 4th for a dress to wear to an engagement party the end of July. Paid with a visa gift card. Email after email of "delays". Last email said it would ship on 8/1. I called on 8/2 and was told it was I. The warehouse and would ship 8/11. Today I...
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1.0
#1084578
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I have shopped at SS for years and have been satisfied until now. For one, FedEx is their only shipping source and they suck! I have lived at my home address for 18 years and STILL they cannot find my house. Instead, they left my package at some other home claiming...
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#1078988
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I never pay less than $17 or $18 to have something shipped to me. Their shipping fees are based on value and not on weight. Which shipping company does not use weight to determine rates? Sometimes the clothing is beautiful and sometimes patterns are mismatched and...
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1.0
South Barrington, Illinois
#1075988
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First, they sent the wrong size (this took three weeks to arrive, btw). I wasn't pleased with the style, so rather than exchange it, I sent the item back yes, me paying the return). Two, three, four weeks go by....every week I call to check its status of return,...
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2.1
I didn't like
  • Exchange process
  • Refund processing still without refund
#1071494
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I did see my order was on backorder, but never thought for a moment that ordering it 4 months in advance of a wedding I intended to wear it, was not long enough. Communicated with them through a question/answer screen. They give you a date that it will be shipped....to...
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#1063765
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Soft surrounding products sizes don't match and are usually completely off, even within the same product. I ordered a spring coat recently, I'm a 10-12, I can wear 8-10, but choose 10-12 for loose fit comfort. The jacket was an online only and the sizing chart had me...
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1.0
#1053549
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understand English. Then I tried to use a 20.00 gift certificate that was issued to me. NO GOOD> they are awful... I don't know whats up with them unless they are taking cc#s. $ times I got calls . How is this allowed to happen. They told me It would cost me 12.95 to...
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Anonymous
Someone

They do have customer service on USA, just ask for it to a supervisor.

1.3
#1040512
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