Anonymous

Bait and switch company

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Received a catalog in the mail with a $10 off coupon. It was for their "outlet store". When I went to that address to purchase a coat I was directed to their regular store and it would not accept the $10 discount. I contacted the site and a "rep" got back to me and said that the coat was not offered on the on-line site. I then asked why was I getting a catalog that had the coat I wanted in the outlet catalog and he gave me a "creative but ***" answer. I would suggest being very careful about purchasing anything from this company as I think that what they show in their catalogs and their discounts may not be factual
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Reason of review:
Order processing issue
Maryclare Ekm
map-marker Bakersfield, California

SoftSurroundings can not ship ontime, EVER

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Last year, I gave them two weeks before Christmas, put overnight delivery, and was promised delivery by 12/19.... Received 12/28. Calls to customer care were always answered with "Sorry" and "It will get there tomorrow".

Now here we are a year later. Again, give them five days Leigh way, I pay for overnight delivery... Order went from 10/11 to 10/14 to now 10/17... And sill no guarantee of delivery. If you like there stuff, don't count on it EVER being there when they say it will. They have NO CONTROL OVER THERE INVENTORY.

Scott

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Loss:
$293
Pros:
  • Product and style
Cons:
  • Delivery always wrong
  • Lack of information
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous

Soft Surroundings Mercury Glass Candlestick Review

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Wanted to charge me a $10 surcharge fee on a $9.95 candlestick that they said weighs 3 lbs. They said that the surcharge is for items that are oversized and "weighty." I asked if 3 lbs is "weighty." THE CUSTOMER SERVICE lady said "Well, it is for a candlestick." LOL.
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Reason of review:
Pricing issue
Anonymous

Sale Practices Review

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Different prices for different sizes. Okay, I can understand that. But have an advertised sale on an item, but only to find out that it is for certain sizes. That's ***. Amazon allows this practice to happen as well. No Bueno.
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Reason of review:
Pricing issue
Anonymous

Shipping Fees and Shipping Time outrageous!

I placed an order on Monday, 11/7/16 My ship date is 11/28/16. No explanation as to why the ship date is so far out!

I've really tried to love this company, but I'm done. The shipping cost and the time from ordering to receiving is ridiculous! At the very least, they should advise that an item is back ordered or not in stock. I'm just amazed they're still in business!

I placed an order the same day with another company and I've already gotten a shipping notice, and it's arriving Tuesday. This is the second time I've ordered from SS and it will be my last.

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Reason of review:
Order processing issue
Anonymous

BEWARE OF THIS COMPANY!! 2 1/2 MONTHS AND NO DELIVERY

Ordered a skirt on Sept. 16. It is now Dec. 1. I have never received my order. Called several times and was always assured that it was on its way or shipping the next day. Told it would come on overnight mail. Called again today and realized that my order is never coming. They palm you off on whoever get to call himself "supervisor" for that day . They take no responsibility at all for their products or service. BEWARE OF THIS COMPANY!!! YOU WILL BE FRUSTRATED AND DISAPPOINTED. I will never shop SoftSurroundings again. In my strongest possible words I advise you to steer clear of this company.
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Loss:
$100
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous

Nightmare! horrrrrrrible customer service!!

Overcharged my acct then kept passing me around to other people who weren't supervisors and had no authority to fix the situation. Spent more than 40 minutes on the phone. No one speaks very good English, so add lack of communication to the difficulties. never again. i asked to be removed from the catalog. nothing is worth that kind of mess. Too much competition with GOOD service out there. how many words do i need to enter 100 words is this 100 words ? my story is over. i'm done . nothing else to say. still typing is this 100 words? i s t h i s 100 w o r d s dfawef awoefajwe;fad fewl gftrsagrg arkgrgjtergijeroigregha;rg aeg rg r rgakrg lg esjgrgldgj awetlewtjewt sdglakg ddd d d d dd d d d d d d dd d dd dddd d d d d dddd d d d
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Reason of review:
Poor customer service

Preferred solution: go away. take me off your list done with you -- add 1 hr of my time to my loss as well

Anonymous
map-marker Indianapolis, Indiana

Soft Surroundings - Customer Care Review from Indianapolis, Indiana

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I love everything about Soft Surroundings clothes and retail items. No complaints there. I just gone through a nasty divorce and my mother took me there (my favorite) store. We were not greeted ignored the whole time we were there. I felt like Julia Roberts in Pretty Woman! I went into the dressing room by myself loved the blouses but just felt uncomfortable there. We left with out a word from any employee. I dont think i fit in with the Barrington Illinois crowd. I will however still buy online.
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Reason of review:
Poor customer service
Anonymous

Shipping Lies

I concur with the folks who are troubled by delays in shipping. The items are never advertised as back ordered. They give a shipping date, and based on that date, I order. Too many times, when my receipt comes, the shipping date is later than initially stated. Then, I wind up having to track down what is really happening because the order didn't ship on that date either. It will then say that I have a later shipping date than initially stated in my confirmation email. By the time I complain, miraculously, my order can ship on the day I call in irritation. It is a bizarre way to do business. When so many other companies provide accurate shipping info and follow through honestly, I am ready to stop ordering from this company.
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Reason of review:
Order processing issue
Anonymous
map-marker O Fallon, Missouri

Soft Surroundings - Shirt Review from O Fallon, Missouri

Soft Surroundings - Shirt Review from O Fallon, Missouri
Soft Surroundings - Shirt Review from O Fallon, Missouri - Image 2
Purchased a lovely French blue tunic with exaggerated shawl collar. Wore it twice and laundered - guess what the collar frayed off in two areas: so much for quality. Don't usually treat myself to nice clothing and now I remember why. Last time I purchased from soft surroundings that dress feel apart as well. So done with this company
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Reason of review:
Bad quality
Anonymous
map-marker Sioux Falls, South Dakota

I'm pleased

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I have ordered from Soft Surroundings twice in the past few months. The clothes fit me well and shipping times are rapid.

I order on Monday, all items were delivered on Thursday. The shipping costs are a bit high, but returns and exchanges are free. Sizes are true if not just a tad big. I sometimes take a size 10 but with Soft Surrounds I always get a size small in tops.

The pants fit me perfectly and are attractive.

I will continue to order from this company until I have an issue. If and when that happens, I hope I'm still this positive about my experiences.

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Pros:
  • Fast delivery and fit of clothes
Reason of review:
On time delivery
1 comment
Juanisha Key

Returns are not free even if you exchange.

Marek Ljw
map-marker Seattle, Washington

Like the clothes but the shipping delays are crazy

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I really like Soft Surroundings' clothes but they are so far off track on shipping. I ordered these linen pants in May for a trip to the tropics in July, but the pants won't get to me until September! They seriously need to work on this problem. This happens to me all the time. I am given one ship date when I order, then SOMETIMES they will say an item will be later than expected. Often times I have to check on line to see what happens. Sometimes they let me know they ran out of stock, months after I have ordered something. They don't charge until shipped, but really this is not good business.
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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Seymour, Connecticut

Soft Surroundings - Review in Footwear and Clothing category from Seymour, Connecticut

I have purchased things here before and they never offer anything. never a decent discount or free shipping.

plus their shipping is a joke. the stuff they sell has been repeated back an forth and very expensive for the quality. really like some of their things. but too many other stores out there willing to offer incentives.

Also when they say there is a sale it never is. then when you finally order something before you go to pay this 15% discount off pops up and says if you purchase 2 more items you get 15% off. No thanks that's the shipping cost who are they fooling. I pass on the fun clothes and stick to the warrior sale companies willing to reward you with incentive discounts for being loyal.

Soft surroundings needs to get into the times!

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Reason of review:
Order processing issue
Anonymous
map-marker Phoenix, Arizona

Poor quality skirt

I purchased a skirt in 2012, have worn it less than a dozen times over the past 4 years and love the skirt. The elastic in the waist has completely gone now, so I contacted soft surroundings regarding this issue. They responded that since it had been 4 years there was nothing they would do. I have a friend with the same skirt who has experienced the same issue; elastic in the waist has gone. I have other skirts which were less expensive (quite a bit!) and I have had longer, in which the waist elastic is still good. The skirt was made in China with obviously inferior elastic. For the price of their clothing, I Think how Soft Surroundings stands by their clothing is very poor! BTW, they are still selling it; the Suzette skirt.
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Reason of review:
Bad quality
1 comment
Guest

Soft surrounding is a racist company, they treat their employees like *** and they dont pay them when they're laid off without any reason

Anonymous
map-marker Nags Head, North Carolina

Soft Surroundings way out of step for online shopping

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I have stupidly been a customer for a few years even after i felt like I was being scammed. They would send me a discount (20%) card a couple times a year yet when I tried to use it something always went wrong...I believed their apology and explanation each time.

There shipping has always been higher than anywhere else & today I got involved in a chat with a rep. about it..."Danielle" offered to take $10.00 off if I placed the order I had started, guess what, they didn't.

I'm so done with them and everyone else needs to be. Scam artist dressed in nice clothes (fancy catalog).....

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Cons:
  • Customer service
Reason of review:
Poor customer service
1 comment
Guest

I JUST TRIED TO ORDER FROM THEM, ABD WAS OVERCHATGES. CALLED BK GOT THE RUN AROUND.

CALLED BK AGAIN , THE GUY WOULDN'T TELL ME WHY I DIDNT GET A NEW RECEIPT. CALLED BK AGAIN GOT THE RUN AROUND. TOLD HIM TO CANCEL THE ORDER. WOULDN'T GIVE ME A CANCELATION #.

I HUNG UP ON HIM.

CALLED MY C/C COMPANY, AND WHEN IT COMES THROUGH, I AM GOING TO DISPUTE IT AND NEVER GIVE THAT COMPANY MY BUSINESS AGAIN! I'M ALSO GOING TO FIND OUT WHO RUNS SOFT SURROUNDINGS AND SEND THEM A LETTER.bygune

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