Soft Surroundings
Reviews and Complaints
Bait and switch company
SoftSurroundings can not ship ontime, EVER
Last year, I gave them two weeks before Christmas, put overnight delivery, and was promised delivery by 12/19.... Received 12/28. Calls to customer care were always answered with "Sorry" and "It will get there tomorrow".
Now here we are a year later. Again, give them five days Leigh way, I pay for overnight delivery... Order went from 10/11 to 10/14 to now 10/17... And sill no guarantee of delivery. If you like there stuff, don't count on it EVER being there when they say it will. They have NO CONTROL OVER THERE INVENTORY.
Scott
- Product and style
- Delivery always wrong
- Lack of information
Preferred solution: Let the company propose a solution
Soft Surroundings Mercury Glass Candlestick Review
Sale Practices Review
Shipping Fees and Shipping Time outrageous!
I placed an order on Monday, 11/7/16 My ship date is 11/28/16. No explanation as to why the ship date is so far out!
I've really tried to love this company, but I'm done. The shipping cost and the time from ordering to receiving is ridiculous! At the very least, they should advise that an item is back ordered or not in stock. I'm just amazed they're still in business!
I placed an order the same day with another company and I've already gotten a shipping notice, and it's arriving Tuesday. This is the second time I've ordered from SS and it will be my last.
BEWARE OF THIS COMPANY!! 2 1/2 MONTHS AND NO DELIVERY
Preferred solution: Let the company propose a solution
Nightmare! horrrrrrrible customer service!!
Preferred solution: go away. take me off your list done with you -- add 1 hr of my time to my loss as well
Soft Surroundings - Customer Care Review from Indianapolis, Indiana
Shipping Lies
Soft Surroundings - Shirt Review from O Fallon, Missouri
I'm pleased
I have ordered from Soft Surroundings twice in the past few months. The clothes fit me well and shipping times are rapid.
I order on Monday, all items were delivered on Thursday. The shipping costs are a bit high, but returns and exchanges are free. Sizes are true if not just a tad big. I sometimes take a size 10 but with Soft Surrounds I always get a size small in tops.
The pants fit me perfectly and are attractive.
I will continue to order from this company until I have an issue. If and when that happens, I hope I'm still this positive about my experiences.
- Fast delivery and fit of clothes
Like the clothes but the shipping delays are crazy
Preferred solution: Let the company propose a solution
Soft Surroundings - Review in Footwear and Clothing category from Seymour, Connecticut
I have purchased things here before and they never offer anything. never a decent discount or free shipping.
plus their shipping is a joke. the stuff they sell has been repeated back an forth and very expensive for the quality. really like some of their things. but too many other stores out there willing to offer incentives.
Also when they say there is a sale it never is. then when you finally order something before you go to pay this 15% discount off pops up and says if you purchase 2 more items you get 15% off. No thanks that's the shipping cost who are they fooling. I pass on the fun clothes and stick to the warrior sale companies willing to reward you with incentive discounts for being loyal.
Soft surroundings needs to get into the times!
Poor quality skirt
Soft Surroundings way out of step for online shopping
I have stupidly been a customer for a few years even after i felt like I was being scammed. They would send me a discount (20%) card a couple times a year yet when I tried to use it something always went wrong...I believed their apology and explanation each time.
There shipping has always been higher than anywhere else & today I got involved in a chat with a rep. about it..."Danielle" offered to take $10.00 off if I placed the order I had started, guess what, they didn't.
I'm so done with them and everyone else needs to be. Scam artist dressed in nice clothes (fancy catalog).....
- Customer service
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Returns are not free even if you exchange.