Llewyn Zwm
map-marker Zanesville, Ohio

Poor shipping systems and late deliveries

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Soft Surroundings advertises items that they do not have and misleads customers about anticipated ship date. Their anticipated deliver is NOT a reliable date. Consumers should not order anything from them after Thanksgiving if there is any hope to have them by Christmas. They have silly 30 day notice shipping policy, so you are not even notified that the anticipated ship date has moved. Very disappointing. Oh well....i guess i need to go to Amazon or old fashioned bricks and mortar shopping in the future.
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Loss:
$150
Cons:
  • Advertising in new catalog what you do not have
  • Delivery committments
Reason of review:
Problem with delivery
Anonymous
map-marker York, Pennsylvania

Dishonest with reviews

I wrote review about a jacket that I purchased. The jacket had an awful smell when I opened the package. Two other customers also reviewed the same item with the same complaint. Our reviews were on their site for a short time and now I noticed that they have been removed. None of the reviews were malicious in tone...just honest feedback. So I guess they just want positive reviews. It makes me not want to buy anything from this company again. Maybe they should read the reviews and respond to them rather than taking them off their site.
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Loss:
$130
Reason of review:
Quality of items

Preferred solution: don not delete negative reviews

Anonymous
map-marker Bridgewater Township, New Jersey

Sizing is not consistent

I was a big fan of their straight leg jeans, really happy with their fit and length until I purchased the same jeans only in boot cut. I am 140 lbs and purchased two pair in Medium (my size) and they are huge on me. Unfortunately I washed them without trying them on first so Soft Surroundings doesn't care that inconsistency in sizing is not their fault. They would rather lose a customer than take back a $129.90 order. I spend more than this every time I walk into their Bridgewater, NJ store.
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Loss:
$130
Reason of review:
Bad quality
Anonymous
map-marker Valley Cottage, New York

Terrible experience never buy again

they shipped FOUR days later though all items were in stock, the order was over $200, i was still charged $20 shipping unheard of as most online retailer ship free for orders over $100, order was shipped instead of fedex but by smart post which is regular USPS and delivery is being delay after delay, it was 1st Monday, Tuesday, then Wednesday, now it is delayed again to Friday. I will never ever again buy form their website!!! Yes to check their order is not user friendly, they do not show the full order status and if you have discount it does not show so you would need to guess or calculate yourself if it was deducted...

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Anonymous
map-marker Deer Park, Washington

Worst customer service EVER!

Soft Surroundings does not deliver. It takes at least a week for them to ship (contrary to their 24-48 hours claim). Items they say are in stock, are not, they don't bother to tell you though. You wait and wait on your package, knowing they are sloooooooow. Then finally you call to see what's going on and are informed it's on backorder. Backorder dates mean nothing too. It must be a random date, because it has no bearing in whether they will ever send the item. They will cancel your order and not notify you. Simply the worst company to deal with, no integrity. You know, just stop lying about it and tell the truth. Better to look around for better shopping options, avoid this company.
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Reason of review:
Problem with delivery
Anonymous
map-marker Chicago, Illinois

No confirmation email

I had placed an order for Skinny stretch pants on 09/18/2015. In my email I was given my order# which shows that the order is expected to ship on 10/06/15. While checking my bank statement on 09/29/15 at 6.29 pm I see that the amount of $74.27 has been credited from my account. Since I did not receive a confirmation email about the transaction I had to call up the bank and they told me that it was made by Soft surroundings. When I called to confirm from Soft surroundings the customer service agent seemed unattentive and did not apologize for unprofessional service on the part of soft surroundings in that they did not inform the customer that they had shipped the product because somebody had cancelled the order.You need to update the information to the customer and have representatives take responsibility on your part by apologizing for any inconvenience caused.Isn't it why they are there in the first place.. to solve queries and apologize for a mistake if there is one. Thought SS had high standards!! Not so sure about that now.
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Cons:
  • Shipping time
  • Customer service
Reason of review:
Poor customer service
Anonymous
map-marker San Francisco, California

They advertise items they do not have.

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Ordered two items. When pkg arrived a note stating that one item in their new catalog was on backorder and not expected for 3 mos.

That was the first i had heard of that. They couldn't be bothered evidently. This is poor customer relations.

I notice that they rate only one and one half stars on Yelp. Guess they are not so popular anymore.

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Cons:
  • Advertising in new catalog what you do not have
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Denver, Colorado

Marrakesh Bedding Review

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I ordered the Marrakesh bedding in what i thought was a beautiful aqua color. What I received was nice bedding, although it was a thinner, quilted cotton in a dark slate blue. Not even close to the color in the picture.
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Reason of review:
Not as described/ advertised
Irma Gnt
map-marker Los Angeles, California

Disappointed as usual.

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1. When you log in you cannot go directly to your orders. you must key in your order number and zip. Sounds easy enough but it is like signing in twice. 2. CONSTANTLY delayed shipments. 3. Heavy shipping and handling fees. SLOW SLOW SLOW My most recent order made in May - just got a notice that it will be shipped in mid JULY!!!! San Raphael Tunic Watermelon - M (10-12) I do like most of the merchandise but it is frustrating to order from beginning to end!!! How can they keep their customers if they continue to operate like this?
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Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

1 comment
Guest

I live in Colorado and I love Soft Surroundings. I did experience a long delay on a popular item and ended up canceling the order.

However, I ordered a cotton quilt that I waited for it to go on sale. I went to the store and they ordered it allowing free shipping. I received the quilt in 5 days.

Positive feedback. The customer service is friendly and willing to help, at least in the Colorado store.

Anonymous
map-marker San Diego, California

Items shown in catalog or on line on " back order"

Have ordered a number of items recently, only to be told they are on "back order" and given a date 6 weeks in the future. When the date comes and I don't receive the item I am told it will be another 2 months ! Good thing I live in California as I can wear summer clothes almost any time, but other people might want summer clothing in the summer, not winter. I plan on doing less business with this company. It used to be good. Perhaps they are somehow saving money this way, or are not being truthful about the merchandise inventory.
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Reason of review:
Order processing issue
Anonymous
map-marker Exeter, New Hampshire

Soft Surroundings Online Order Review

Cannot find my order. Where is it.
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Reason of review:
Order processing issue
Anonymous
map-marker Greenwood, Missouri

Online Order Review

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I placed a order over two months ago constantly being told it would be shipped but everytime the order is delayed. I am very upset that they keep delaying shipment. I want to cancel but my daughter really wants the items but this will be the last time I will deal with the company
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Reason of review:
Problem with delivery
Anonymous
map-marker Boston, Massachusetts

Didn't send complete order/outfit

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this company is a mess. I ordered two shoes and a top for a function. I paid a $30 shipping charge for fast shipping. The only item that came was one pair or shoes. The other pair that I had ordered mysteriously was out of stock and they were unable to fulfill my order. The top I ordered was back ordered. Never did they notify me that the item was back ordered until I read the slip in the shoebox. I spoke to customer service. The woman was as disinterested as an ant. Could have cared less. I asked her to please send me a call tag to send the shoes back. The order was hugely incomplete. She said all she could do was send me $13 toward a new order. Are these people crazy? I will never order anything from them again. So disappointed and out thirty dollars…ugh
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Loss:
$30
Pros:
  • Catalog
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I like to look at the stuff in this catalog. I have ordered in the past, and had a good experience.

I also liked the items that I got. Recently, however, I really was disgusted with their customer service!!! I ordered an air diffuser that arrived broken and cracked! They also packed a piece of paper with the lady's name on it, who " so carefully packaged it!

" Didn't like the other two things I bought.

I don't know if I'll order from them again...at this point.

Anonymous
map-marker Lenexa, Kansas

Soft Surroundings - Perfume Review from Lenexa, Kansas

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A perfume set had a defective wand which caused physical damage to my skin. It had been a gift and I was given the impression if I returned it it could be exchanged for a similar perfume set, as that particular one was no longer available. But I was misinformed by the customer service reps. I requested my returned item be sent back to me or else that they follow through with an even exchange. But they refused both requests. Severely lacking communication and unsatisfactory products. Purchase from this company at your own risk.
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Reason of review:
Bad quality
Anonymous
map-marker Berkeley, California

Cheap to make, expensive to ship back

Got jacket advertised as "fully lined" but was not. Material cheap, made in China, "fringe" was unfinished edge already with stitching coming out. Walked to UPS, $30 to return. Customer service had said it would deduct $6.95 from shipping back. As item was misrepresented, this was a cheat but three mile walk to UPS and back was bigger cheat. Called and forced them to request they send UPS to pick up. I am waiting for a call back. Refused to tell me what would happen if UPS couldn't pick up. DO NOT BUY FROM SOFT SURROUNDINGS!! Items poorly made and return difficult.
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Loss:
$187
Reason of review:
Bad quality AND not as described

Preferred solution: Full refund

1 comment
Guest

I agree totally. I started receiving the catalogs and was glad I didn't order anything.

I instead went to one of their stores and was shocked to see everything is made in China, very flimsy, sized incorrectly and very expensive. Definitely very deceiving catalog.

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