Soft Surroundings
Reviews and Complaints
Poor shipping systems and late deliveries
- Advertising in new catalog what you do not have
- Delivery committments
Dishonest with reviews
Preferred solution: don not delete negative reviews
Sizing is not consistent
Terrible experience never buy again
they shipped FOUR days later though all items were in stock, the order was over $200, i was still charged $20 shipping unheard of as most online retailer ship free for orders over $100, order was shipped instead of fedex but by smart post which is regular USPS and delivery is being delay after delay, it was 1st Monday, Tuesday, then Wednesday, now it is delayed again to Friday. I will never ever again buy form their website!!! Yes to check their order is not user friendly, they do not show the full order status and if you have discount it does not show so you would need to guess or calculate yourself if it was deducted...
Worst customer service EVER!
No confirmation email
- Shipping time
- Customer service
They advertise items they do not have.
Ordered two items. When pkg arrived a note stating that one item in their new catalog was on backorder and not expected for 3 mos.
That was the first i had heard of that. They couldn't be bothered evidently. This is poor customer relations.
I notice that they rate only one and one half stars on Yelp. Guess they are not so popular anymore.
Ñnnnnnnnnnnnnnnnnnnn nnnnnnnnnn nnnnnnnnn nnnn nnnnnn nnnn nnnn nnnn nnnn nnnn nnnn nnnn nnnn nnnn nnnn nnn nnnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnnn nnnn nnn nnnn nnnn nnnn vvv vvv vvv vvvv vvv vvvv vvv vvv vvv vvv
- Advertising in new catalog what you do not have
- Customer service
Preferred solution: Deliver product or service ordered
Marrakesh Bedding Review
Disappointed as usual.
Preferred solution: Deliver product or service ordered
Items shown in catalog or on line on " back order"
Soft Surroundings Online Order Review
Online Order Review
Didn't send complete order/outfit
- Catalog
Preferred solution: Full refund
Soft Surroundings - Perfume Review from Lenexa, Kansas
Cheap to make, expensive to ship back
Preferred solution: Full refund
- Prev
- 1
- ...
- 14
- 15
- 16
- 17
- 18
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I live in Colorado and I love Soft Surroundings. I did experience a long delay on a popular item and ended up canceling the order.
However, I ordered a cotton quilt that I waited for it to go on sale. I went to the store and they ordered it allowing free shipping. I received the quilt in 5 days.
Positive feedback. The customer service is friendly and willing to help, at least in the Colorado store.