Ordered a pair of jeans, received and tried on. Fit was nice, no issue. I laundered them and wore for an hour and they bagged out so much they were unrecognizable. I wore them in the house prior to a dinner party. I had to go upstairs to change into other jeans. I just...Read more
Nothing shipped. I call customer service and the person on the line had to go to her manager twice. I got 0 help, and they suggested I re-order the item again. I said, in other words, someone 'dropped the ball' on my order...what good is customer service, if they...Read more
This happened more than four years ago and I'm still angry when I think about it. I ordered a dress and received notice three weeks after it was supposed to have shipped that it was back-ordered. No problem, I'm not in a hurry and I can wait another two weeks, which is...Read more
I ordered a gray soft cardi for my sister for Christmas on December 15. It wasn't until after I placed the order (which never came up as out of stock) that I get a confirming email that the shipping date was scheduled for Feb 6. Why would anyone think that it would be...Read more
Soft Surroundings - Uncomfortable racist environment
As I browsed the store, I was never greeted or offered a fitting room by any of the white sales staff but, four white shoppers were. I was finally offered a fitting room by an African American sales person ( she was very nice).
Richmond Heights, Missouri
Soft Surroundings - Concern regarding bad reviews on shipping on line orders
Placed order on Jan 6th, order said shipped in Jan 9 , the Jan 12, contact UPS no record of package being shipped on Jan 13.
Soft Surroundings - Your customer service is horrible.
Today I tried to place an order. Both times were unsuccessful due to the unknowledgable Rep. I finally got discouraged. Why? You havr a great product. Shame!
I recently placed and order with them for sale items. I don't buy unless items are on sale. I have waited a week with nothing other than notification that they have my order. However, they have changed the shipping date twice due to inclement weather in the northeast...Read more
- Way their clothing is pictured on their website
I didn't like
- Advertising of clothing not available
The Soft Surroundings Store opened the fall of 2017 in Hunt Valley,MD. The first week of December I went to the store.I had two observations.The clothes in the store didn’t look as nice as they do in their catalog and the sales approach by one of the employees was...Read more
Called and spoke with Keisha and she was very rude and would not let me talk. She did refund the money but was very condescending. This was after taking two weeks to get original refund. Tried to explain to her that I know of no other store that charges a shipping fee...Read more
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