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I went on line the beginning of Dec. to order 2 items for Christmas, both were noted as IN STOCK, when nothing came a few days before Christmas I went back on line to see what was happening and one item would not be shipped until 1/30/18 and the other 2/28/18 a bit...
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1.4
#1153186
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Ordered 3 tops. One came with spots. The second one was a sweater top which twisted and malformed after the first hand washing. Third one sent back due to poor quality. Personally will not purchase from them again. The Return policy was easy. The purchase price was...
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3.3
I didn't like
  • Quality
#1149651
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I ordered a very expensive throw as a gift for my mom. I also ordered the extra gift wrap and personalized card option. I was NEVER given the screen or chance to add a note to my mom. Customer service was called twice before my order went through. I advised them of...
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2.4
#1149550
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Soft Surroundings - Very poor quality and service!
1/1

Soft Surroundings - Very poor quality and service!

Soft Surroundings
#1106305
1.0
Details
I purchased a dress to wear to a wedding. It arrived in a tiny plastic bag - after they charge an exhorbitant amount for shipping. When I took it out, it was a shapeless, wrinkled mess. It looked nothing like the photo in the catalog or on the website. You can see for yourself. Buyer beware!
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Soft Surroundings - No answer

Soft Surroundings
#1105859
4.0
Details
No answer when dialing customer service
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Customer service

Soft Surroundings - No show interview

Soft Surroundings
#1103479
1.0
Details
Never contacted to reschedule I was told she emailed me but no email was sent maybe if I got the job your customers would be treated very well in retail it is all about customer service.
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Advertised vs Delivered
Customer service
Delivery Service
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Diversity of Products or Services
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Location
Price Affordability
Product or Service Quality
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Value for money
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Soft Surroundings - Fraudulent

Soft Surroundings
#1082037
2.6
Details
New catalog comes out. I order an outfit, pants and top. Pants are not available for two months. Really? And then they want to charge me to send back top. I will never order from them again.
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Ordered dress on 11/9/17. Should have shipped within days. Emailed me several times of delay in shipping. Finally I said cancel. Then they offered me discount if I kept the order. So I called, gave credit card number and paid for overnight shipping. Called to check on...
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1.0
#1145689
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I have used Soft Surroundings in the past and haven't had a problem until now. I ordered a quilt and I received it in 6 days, complete with cigarette smoke smell and someone else's hair. Disgusting! Who wants somebody else's used quilt? I'm returning it for a full...
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#1142249
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I am shocked to read these reviews and don't understand them at all. I have been shopping online at Soft Surroundings for years. I have many lovely clothes from Soft Surroundings, and get so many compliments about them. Over the past 15 years including this past summer...
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#1133237
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I placed an online order with Soft Surroundings on October 25. As of November 6th it still has not been shipped. No email confirmation, updates or any communication from the company. Had to go to website and dig up the order number from the temporary number I had been...
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Anonymous
Vicki Turner

I just had similar experience but was able to cancel and get a refund.

Anonymous
M Tomberlin

I ordered a top and had to exchange it waited forever to get it and shipping charges are outrageous but soft surroundings did not exchange it although the size I wanted was av...

1.0
#1126971
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Too bad that the clothing does not have the quality that the photos seem to portray. Forget ordering go on to another site. It is a shame and I wanted them to be so much more. I love to look at the photos but I know when I have been burnt. The clothes look lovely ad...
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Anonymous
Barb Muzic

Noticed lately that fabric quality has deteriorated -- often thin and transparent and often not as portrayed in catalog. Improvement needed!

#1122562
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Soft Surroundings employees will not allow you to shop on your own. Before I go shopping I always know what I am looking for and even look at their catalog. I know what I want and don't need someone to pick out items they think I would like. My last time shopping there...
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#1117780
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I visited the Park Meadows store in Englewood, CO to try a catalogue item but they didn't have it. I looked around to see if there was anything else that might work. The clothing is quite poor quality for the prices and I really can't imagine who the necklines flatter...
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1.0
#1115084
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