I ordered the Colorful Metro Leggings in the khaki. I wore them a couple of times and then washed in cold water with no other clothes in a mild detergent (no clorine) and hung them to dry. All up and down one leg were white splotches- look like the color had...Read more
Soft Surroundings - Pleased as Punch
My highest compliments to the customer service department at Soft Surroundings!! I am pleased to be a valued customer, because EVERY customer is a valued customer! Thank you for your integrity!!
I returned shoes and a belt to them on 4/6/18 using THEIR return label. It’s still intransit to them 33 days later. I contacted fedex but was told since it’s “smart post” the claim needs to be filed by soft surroundings. Customer “service” told me to wait another 10...Read more
I ordered a blouse in Februarywith a coupon received for my birthday. The blouse was too small so I returned it for an exchange. After not receiving it in April or any communication from Soft Surroundings I called to find out I had been issued a credit & it had been...Read more
I didn't like
- Customer service or exchange policy
Ordered the Ava Maxi dress $118. I chatted with them 3 x's but still couldn't get the proper procedure down for them to apply their $10 discount. When it came (actually in a timely manner) I hated the cheap wrinkly material that wouldn't hang out, the actual color...Read more
I have ordered two times from Soft Surroundings and each time I have ordered “popular items” that took months to be delivered. I ordered a sweater in February that is not scheduled to be delivered until June. This is way out of season for the south. I ordered 3 pairs...Read more
Soft Surroundings has some nicely designed clothing especially for a woman in her 60's.. I have ordered clothing off & on for years and have been disappointed periodically with their quality of fabrics but still kept the clothing. This time though I don't think I'll...Read more
Bought several of the same scoop top, however the Moroccan blue ones have problems with dyes running so- exchanged one for another only to find two holes in the fabric of the second exchanged top. Return damaged top only to find that I not only did not get a full...Read more
The quality of the tops that I purchased online was horrible for the price that I paid. The material was so thin and one of the tops cannot be worn without a pull or two every time. I could have purchased tops at Walmart that would have been of better quality. So I...Read more
I purchased the Afternoon Walk tunic in blue. After wearing once, it pilled up across the chest and under the arms. I was first told it could not be returned because I had worn and laundered it and no longer had the invoice that was with this product. They seemed...Read more
Do you have something to say about Soft Surroundings? What happened? What can we help you with?