Soft Surroundings - Delayed shipping but charged my credit card and Bait and Switch in their catalogs!
I recently placed and order with them for sale items. I don't buy unless items are on sale.
I have waited a week with nothing other than notification that they have my order. However, they have changed the shipping date twice due to inclement weather in the northeast but it has still not shipped. My credit card was charged on 01/03/18 and this is 01/09/18. Further, I received a new catalog from them with increased sale items.
None of the items I was interested in buying were anywhere on their website, not the sale category, the online category or regular priced. I was buying for a birthday gift. My second choices were all in extremely small sizes and my third choices were in the largest sizes. I contacted them by online chat and was told my order is shipping today.
I asked why they charged me last week and they gave me a date of two days prior to when my credit card was charged. I asked to be removed from their mailing list and said I would simply toss the catalogs in the garbage.
Product or Service Mentioned: Soft Surroundings Shipping Service.
Reason of review: Order processing issue.
I liked: Way their clothing is pictured on their website.
I didn't like: Advertising of clothing not available.