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3.0

I am finished ordering anything with Soft Surroundings. Clothes look lovely but sizing is terribly inconsistent.

When I have tried to exchange the item they are always out of that particular size and I get hit for shipping charges twice. Customer service has been no help in this situation.

I know ordering online is always a risk but I have been burned by Soft Surroundings for the last time. I feel they inadequately displaying their merchandise on models the clothing is not geared towards and that they are out of touch with their real consumer base.

Reason of review: Not as described/ advertised.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Soft Surroundings Pros: Catalog.

Soft Surroundings Cons: Customer service, Shipping price.

Location: Jacksonville Beach, Florida

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