Soft Surroundings - Inconsistent sizing and no help with shipping fees
I am finished ordering anything with Soft Surroundings. Clothes look lovely but sizing is terribly inconsistent.
When I have tried to exchange the item they are always out of that particular size and I get hit for shipping charges twice. Customer service has been no help in this situation.
I know ordering online is always a risk but I have been burned by Soft Surroundings for the last time. I feel they inadequately displaying their merchandise on models the clothing is not geared towards and that they are out of touch with their real consumer base.
Reason of review: Not as described/ advertised.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
Soft Surroundings Pros: Catalog.
Soft Surroundings Cons: Customer service, Shipping price.
Location: Jacksonville Beach, Florida
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