I ordered a gray soft cardi for my sister for Christmas on December 15. It wasn't until after I placed the order (which never came up as out of stock) that I get a confirming email that the shipping date was scheduled for Feb 6. Why would anyone think that it would be...Read more
I recently placed and order with them for sale items. I don't buy unless items are on sale. I have waited a week with nothing other than notification that they have my order. However, they have changed the shipping date twice due to inclement weather in the northeast...Read more
- Way their clothing is pictured on their website
I didn't like
- Advertising of clothing not available
The Soft Surroundings Store opened the fall of 2017 in Hunt Valley,MD. The first week of December I went to the store.I had two observations.The clothes in the store didn’t look as nice as they do in their catalog and the sales approach by one of the employees was...Read more
Soft Surroundings - Uncomfortable racist environment
As I browsed the store, I was never greeted or offered a fitting room by any of the white sales staff but, four white shoppers were. I was finally offered a fitting room by an African American sales person ( she was very nice).
Soft Surroundings - Concern regarding bad reviews on shipping on line orders
Placed order on Jan 6th, order said shipped in Jan 9 , the Jan 12, contact UPS no record of package being shipped on Jan 13.
Soft Surroundings - Your customer service is horrible.
Today I tried to place an order. Both times were unsuccessful due to the unknowledgable Rep. I finally got discouraged. Why? You havr a great product. Shame!
Soft Surroundings - Orders
Once again new catalog order something 2 days later won't ship out for three weeks 9/2627 call on 9:29/27 told order will ship on 9/26 Three days ago further investigation order to be shipped in October why feature item in NEW catalog if not in stock not the first time this has happened
Called and spoke with Keisha and she was very rude and would not let me talk. She did refund the money but was very condescending. This was after taking two weeks to get original refund. Tried to explain to her that I know of no other store that charges a shipping fee...Read more
A week after I ordered my stuff, I checked in to see my order status. I couldn’t find an email saying the shipment was on it’s way, and I was concerned. I checked on the store’s order tracking site, which wasn’t easy - I had to type in my order number and other vital...Read more
I ordered 2 items. I kept one and returned one. I was refunded for my product plus they held shipping more than it should have been. I telephoned 12/8/17 in this regard and was informed that an additional $11.95 would be refunded to our account. I called on 12/22/17 as...Read more
My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that were not very knowledgeable. I called a third time and reached a lady by the name of Brooke W. (I will just use the first letter of her last name). She...Read more
I love to shop Soft Surroundings, and have for many years. I have noticed that a lots of their very expensive cloths are made out side the U.S.A. In the last couple of years many of the things I ordered in a 10 P does not fit correctly. I just ordered a 3 pair of...Read more
I didn't like
- Quality and refund policy
No one should have to experience such untrained individuals in customer service. The amount of time spent trying to get a return label to ruthenium a item was made completely ridiculous by not just one but two ladies one with a language barrier then a individual who...Read more
My 4 items were to be shipped on 22 Dec. After I checked out they said I could get them by 25 Dec. When I called to change the shipping so I could get them by 25 December I was told I they would be shipped on the 26 of December not hte 22 December. Very misleading and...Read more
- Items in catalog
Do you have something to say about Soft Surroundings? What happened? What can we help you with?