Soft Surroundings
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Soft Surroundings Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soft Surroundings has 2.2 star rating based on 156 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Soft Surroundings to a friend or colleague.
- Rating Distribution
Pros: Catalog, Clothing styles, Customer service very good.
Cons: Customer service, Shipping difficulties, Rude and uncaring customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soft Surroundings has 2.2 star rating based on 156 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Soft Surroundings to a friend or colleague.
- Rating Distribution
Pros: Catalog, Clothing styles, Customer service very good.
Cons: Customer service, Shipping difficulties, Rude and uncaring customer service.Recent recommendations regarding this business are as follows: "Know that the item takes longer than normal to receive.", "Don’t shop her, terrible customer service, cheap clothing", "Don’t buy from them", "Keep ordering!", "Don't order online from this company".
Most users ask Soft Surroundings for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Soft Surroundings Reviews
"Exchange gift for a different size"
Takes a long time to exchange a item. They should email you when they receive item. Also should let you know when exchange item is arriveing. User's...
"This is an actual business!! THIS DUMP IS A JOKE! Don’t waste your time."
Didnt know better when I placed an order here. DONT DO IT, RUN, DONT WALK! Worst run business, poor, awful communication (from Pakistan): cant give you a real...
Butler, Pennsylvania
Exchange gift for a different size
User's recommendation: Know that the item takes longer than normal to receive.
Costumer service isn’t responding
Preferred solution: Rewards
Charlotte, North Carolina
This is an actual business!! THIS DUMP IS A JOKE! Don’t waste your time.
User's recommendation: Don’t shop her, terrible customer service, cheap clothing
Troy, Virginia
Soft surroundings stole my money and my product
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
I just wanted to talk to a customer service person. Have trouble finding a # to talk to someone.
User's recommendation: Keep ordering!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Poor refund policy and service
User's recommendation: Don't order online from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lubbock, Texas
Resolved: Complaint
- Customer service or exchange policy
User's recommendation: Do not order online. Order through a store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lubbock, Texas
Complaint
User's recommendation: I was impressed with Pissed Customer. Our local Soft Surroundings is amazing! Love the whole staff.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lubbock, Texas
Fixed!
User's recommendation: Think carefully about your purchase. Returning is expensive and a hassle.
Holly, Michigan
Failure to Provide Refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I had to verify myself to pissed consumer. I entered the 6 digit numbers they gave me and was told not correct.
Preferred solution: Full refund
User's recommendation: forget trying to return an item!
Slidell, Louisiana
Shipping is Rediculous
User's recommendation: Steer Clear
Brookhaven, Mississippi
Never received my two sweatshirts I ordered
Cornelius, North Carolina
Followed instructions to obtain a return label..nowhere to "click" to give order #" and zip code!
Andalusia, Alabama
Need return shipping label
User's recommendation: Better luck
Ajax, Ontario
Customer Service and shipping to Store
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agree 100% still haven't gotten my refund and don't expect I will I should have read the bad reviews!