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I put an order in with Soft Surroundings on 1/15, I received it one week later 1/22. One of the items had a manufacturer defect, the shipping label said to call them with a problem of this nature. I called them and they said no problem they will send another one out...
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1.0
I didn't like
  • Sit on there returns for 3 weeks
#1002722
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Not really a nightmare, but item I returned was received by Soft surroundings on 1/19/17. I was told when I called on 1/24/17 that I would have a refund on 1/26/17. I called today, 2/1/17 and was told the refund just went through today. It is not showing on my end yet...
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3.0
#1001228
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I placed an order on December 4, 2016 for five different items for Christmas gifts. All but one item showed as out of stock or back ordered. One item to be shipped 12/20, two on 12/23, one on 12/30 and one on 1/30/17(!). To date I received: One item before Christmas;...
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2.1
I liked
  • Clothing styles
  • Catalog
I didn't like
  • Shipping difficulties
  • Delivery committments
  • Delivery always wrong
#984614
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Soft Surroundings - I have had 2 good catalog experiences

Soft Surroundings
#1041831
4.3
Details
EVERYTHING GOOD HAPPENED. I PLACED 2 SEPARATE ORDERS WITH SOFT SURROUNDINGS AND ITEMS WERE SHIPPED AS PROMISED. I COULD TRACK THEM. FABRICS WERE GOOD QUALITY AS I EXPECTED AND SIZED TO FIT ME. I LOST TRACKING NUMBER EARLY ON AND CALLED CUSTOMER SERVICE. SHE ANSWERED AFTER 2 RINGS AND PROVIDED THE INFO I NEEDED TO TRACK MY ORDER.
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Advertised vs Delivered
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Sale Practices Review

Soft Surroundings
#987278
1.0
Details
Different prices for different sizes. Okay, I can understand that. But have an advertised sale on an item, but only to find out that it is for certain sizes. That's ***. Amazon allows this practice to happen as well. No Bueno.
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Discounts and Special Offers
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Soft Surroundings Mercury Glass Candlestick Review

Soft Surroundings
#984140
3.3
Details
Wanted to charge me a $10 surcharge fee on a $9.95 candlestick that they said weighs 3 lbs. They said that the surcharge is for items that are oversized and "weighty." I asked if 3 lbs is "weighty." THE CUSTOMER SERVICE lady said "Well, it is for a candlestick." LOL.
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
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Price Affordability
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Value for money
Warranty
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Soft Surroundings Dress Review

Soft Surroundings
#879754
I sent a review & it was never posted. Cotton was so cheap looking & dress was expensive. Sending it back . I hope I get my money back. In reading reviews , I am worried.
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Beware of doing business with this company. They are unethical and customer service is guaranteed to make you angry. I ordered a pair of shorts in September and returned them the next day due to fit. They never credited my account and only acknowledged the return a few...
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Anonymous
Anonymous

Snail-slow order processing, over-priced for quality.

1.0
I didn't like
  • Shipping costs
  • Delivery committments
  • Rude and uncaring customer service
#973092
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I've ordered twice. First of all, it takes forever to receive your order, which takes me to my other complaint the shipping charges are simply outrageous!!! I had no idea that it would be shipped on a slow boat from China, via Mars. The items aren't the best quality...
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#971190
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Received a catalog in the mail with a $10 off coupon. It was for their "outlet store". When I went to that address to purchase a coat I was directed to their regular store and it would not accept the $10 discount. I contacted the site and a "rep" got back to me and...
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1.0
#970682
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Ordered a skirt on Sept. 16. It is now Dec. 1. I have never received my order. Called several times and was always assured that it was on its way or shipping the next day. Told it would come on overnight mail. Called again today and realized that my order is never...
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#964962
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Overcharged my acct then kept passing me around to other people who weren't supervisors and had no authority to fix the situation. Spent more than 40 minutes on the phone. No one speaks very good English, so add lack of communication to the difficulties. never again. i...
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#964368
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Soft Surroundings - Customer Care Review
Soft Surroundings - Customer Care Review
I purchased these gorgeous earrings in October 16, 2016. I waited for forever for it to arrive, finally did and I wore them oh about only two times and then they broke! I call customer service and they said I need to send in my broken earrings for them to evaluate, and...
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#954490
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I placed an order on Monday, 11/7/16 My ship date is 11/28/16. No explanation as to why the ship date is so far out! I've really tried to love this company, but I'm done. The shipping cost and the time from ordering to receiving is ridiculous! At the very least, they...
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#953093
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