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Soft Surroundings - Very poor and useless. I could not be heard

I wanted to make a call and I went through the prompts just to have the representative repeatedly say hello and let me know they couldn't hear me. Extra pointless frustration
2.5
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#1205598
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Soft Surroundings - Excellent

Order not received previous calls x 2 , address-not verified at original order date 2/22/18 ...customer agent this date excellent “Lyndsay “
3.0
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#1204902
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Soft Surroundings - Poor responese/terrible customer service

Given incorrect information by Chat person on Soft Surroundings site, and thought my order was cancelled until I realized my credit card was charged. Three calls to customer service and still waiting for a refund — eight days still unresolved. When I finally got to speak to a supervisor, she had an attitude that was anything but helpful, cordial or professional. Still I wait.
1.2
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Advertised vs Delivered
Customer service
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Website
#1200149
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I've been purchasing clothing from Soft Surrounding for a couple of years. The styles are nice, unfortunately the quality of the fabric and construction are less than a Walmart quality. The last couple of pieces virtually fell apart only after a few times of wearing. I...
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1.0
#1198554
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Soft Surroundings - Refund not given in five weeks

I was sent $25 of a $99 purchase. Customer service was kind and resolved the problem
3.9
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1198512
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I have spent hundreds and hundreds of dollars ($750 in one trip) on styles that look really great and fabric that is very soft only to find every single item I purchased that is knit fabric - and most are - have washed terribly and are completely pilled. In one case...
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2.2
I liked
  • Styles and layout of the store in fairfax
I didn't like
  • Consistent quality issues with laundering
#1196058
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I went to the NEW STORE and they got in brand new blouses in all sizes EXCEPT medium. So they shipped it to me for free...well it came all wrinkled and I have to pay to have it pressed. Their prices are high but their quality is off...I ordered a pair of pants that...
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1.8
I liked
  • Styles
I didn't like
  • Value
  • Quality
  • Price
#1188918
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I received their Snow Leopard Faux Fur Throw as a gift 18 days ago and my husband and I have had increasing respiratory problems. Yesterday I had a hunch, closed the throw in a trash bag, and I could breathe easier, but not perfectly. Then I realized I'd been under the...
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#1183667
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Ordered a pair of jeans, received and tried on. Fit was nice, no issue. I laundered them and wore for an hour and they bagged out so much they were unrecognizable. I wore them in the house prior to a dinner party. I had to go upstairs to change into other jeans. I just...
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1.0
#1181597
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Nothing shipped. I call customer service and the person on the line had to go to her manager twice. I got 0 help, and they suggested I re-order the item again. I said, in other words, someone 'dropped the ball' on my order...what good is customer service, if they...
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#1177424
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