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Overcharged my acct then kept passing me around to other people who weren't supervisors and had no authority to fix the situation. Spent more than 40 minutes on the phone. No one speaks very good English, so add lack of communication to the difficulties. never again. i...
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#964368
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Soft Surroundings - Customer Care Review
Soft Surroundings - Customer Care Review
I purchased these gorgeous earrings in October 16, 2016. I waited for forever for it to arrive, finally did and I wore them oh about only two times and then they broke! I call customer service and they said I need to send in my broken earrings for them to evaluate, and...
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#954490
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I placed an order on Monday, 11/7/16 My ship date is 11/28/16. No explanation as to why the ship date is so far out! I've really tried to love this company, but I'm done. The shipping cost and the time from ordering to receiving is ridiculous! At the very least, they...
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#953093
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Soft Surroundings Provence Ii Shirt Review

Soft Surroundings
#835485
I bought the lovely Provence Shirt only to learn that while their display indicated a fitted look, it is actually baggy. This was False Advertising! The same thing they do to manikens to make them look stylish even if the garment is not.
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Soft Surroundings Return Policy Review

Soft Surroundings
#800521
1.5
Details
I returned 2 items the first week of January. They were sent back together in the same box. I received a refund on one of them and not the other. I have contacted Soft Surroundings twice and still haven't received it. I won't be ordering from them again and will tell friends to steer clear!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff

Marrakesh Bedding Review

Soft Surroundings
#717615
3.0
Details
I ordered the Marrakesh bedding in what i thought was a beautiful aqua color. What I received was nice bedding, although it was a thinner, quilted cotton in a dark slate blue. Not even close to the color in the picture.
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Advertised vs Delivered
Price Affordability
Product or Service Quality
Website

Soft Surroundings Online Order Review

Soft Surroundings
#679268
Cannot find my order. Where is it.
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Ordered a dress on October 16, 2016. Wore it once on November 5, 2016. Laundered EXACTLY as described on the care label and it came out wrinkled as a dog's behind (per my grandmother). Called Customer Service to speak to them about it. I was told I could not return...
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2.3
I didn't like
  • Return policy
#951810
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I love everything about Soft Surroundings clothes and retail items. No complaints there. I just gone through a nasty divorce and my mother took me there (my favorite) store. We were not greeted ignored the whole time we were there. I felt like Julia Roberts in Pretty...
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3.5
#942434
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Last year, I gave them two weeks before Christmas, put overnight delivery, and was promised delivery by 12/19.... Received 12/28. Calls to customer care were always answered with "Sorry" and "It will get there tomorrow". Now here we are a year later. Again, give...
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2.5
I liked
  • Products
I didn't like
  • Lack of information
  • Delivery always wrong
#936973
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I concur with the folks who are troubled by delays in shipping. The items are never advertised as back ordered. They give a shipping date, and based on that date, I order. Too many times, when my receipt comes, the shipping date is later than initially stated. Then, I...
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#932220
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I have ordered from Soft Surroundings twice in the past few months. The clothes fit me well and shipping times are rapid. I order on Monday, all items were delivered on Thursday. The shipping costs are a bit high, but returns and exchanges are free. Sizes are true if...
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bailadora11
Anonymous

Returns are not free even if you exchange.

4.3
I liked
  • Fast delivery
#927827
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I purchased a skirt in 2012, have worn it less than a dozen times over the past 4 years and love the skirt. The elastic in the waist has completely gone now, so I contacted soft surroundings regarding this issue. They responded that since it had been 4 years there...
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Anonymous
Anonymous

Soft surrounding is a racist company, they treat their employees like s**t and they dont pay them when they're laid off without any reason

#894717
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Soft Surroundings - Shirt Review from O Fallon, Missouri
Soft Surroundings - Shirt Review from O Fallon, Missouri
Purchased a lovely French blue tunic with exaggerated shawl collar. Wore it twice and laundered - guess what the collar frayed off in two areas: so much for quality. Don't usually treat myself to nice clothing and now I remember why. Last time I purchased from soft...
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#887267
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