Soft Surroundings Customer Care Review

7 of 63 Soft Surroundings reviews

I purchased these gorgeous earrings in October 16, 2016.I waited for forever for it to arrive, finally did and I wore them oh about only two times and then they broke!

I call customer service and they said I need to send in my broken earrings for them to evaluate, and then they'll send another pair. But considering how long it took just to get the original pair I figured I'll just re-order the same earrings, rig them myself to prevent same problem and send the broken ones for a refund. Customer service guy said can do. And they gave me 15% off price.

But I still had to pay shipping and handling. I really hope they follow thru with this.

I so want to love this company.Super cute stuff but none of that matters if the quality and service sucks butt.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Poor customer service
Product or service
Dew Shape Earrings
Review category
Footwear and Clothing
review #954490 by
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7 of 63 Soft Surroundings reviews
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